SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Riluxe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://riluxe.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent, looks stylish, fast delivery. thanks!!!!
I can't depict how gratified I am! I repeatedly consider the reviews before acquiring merchandise online, and this one boasts such exceptional reviews I couldn-t bail out. It-s really beautiful, the pic doesn-t do it justice. I-ve got a lot of praises for it. It is very masterfully made and really worth the mini price I paid for it. putting it differently, it is a great find.
Excellent quality, I'm so glad I've found your store.
Even without any discount Abstract Boho Style Canvas Poster is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
That's such a good price for Abstract Boho Style Canvas Poster! can't wait for my delivery to arrive
Discounted or not, Abstract Boho Style Canvas Poster is a lovely purchase. Totally as described, 100% true to the picture
hope to order Abstract Boho Style Canvas Poster again soon, it's something
wonderful deal
That's such a good price for Abstract Boho Style Canvas Poster! can't wait for my delivery to arrive
as for my experience, Abstract Boho Style Canvas Poster is really worth ordering
amazing quality, will be ordering more! Thank you!
Thank you very much! Like this product :)
to get such a cheap Abstract Boho Style Canvas Poster online was inspiring. i'm glad i stumbled upon this amazing store
It is most likely the cheapest Abstract Boho Style Canvas Poster online out of all the options I've looked up. Thanks to the store owner
carefully packaged, looks fine
It looks very good quality. Very happy with the purchase, highly recommended!
totally rad
Thank you! I ordered as gift and was quite relieved. It was really well packed so arrived in great condition.
Very good, i think that probably later i will buy from this store again.
alright
arrived in time and there are no defects. Goods meet the expectations.
true to the picture
Thanks for the free shipping! Overall I really satisfied with this !
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
can't complain, is of top quality